We Bring Stability to Technical Support
Designed for the Technical Support Manager
We’ve structured our business to serve you, the Technical Support Manager (TSM) within the Distribution Yard.

As a TSM, you have a diverse client base with varying needs that your team must support. This requires your layouts to be customized to meet the demands of your clients. Our Checkpoint System and The Integration Process outlined below allows us to clarify and capture your defaults so we understand how you want it, and you know exactly what you’ll get back!



The Checkpoint System - How a particular product and its quantity are chosen, by application
The rules that govern product selection within a Layout shouldn’t be left to intuition. We have developed a series of checkpoints to ensure that your preferred defaults will be used, beginning with the “1st” checkpoint and moving downward.


How the System Works

We customize your Layouts by capturing your defaults for each product application.

In a floor there are many product applications. For instance, a joist can utilize a variety of different hangers like IUS, ITT, ITS, etc.

To call material for a certain application, we will first look at the EWP Specification Sheet for direction. If a specific product is not noted there, then we will review the Engineer-Override checkbox.

If checked, and it is an engineered stamped plan, we will follow the plan. If unchecked, or if it is not an engineered stamped plan, we will look at your Hard Defaults to determine a specific product.

If there is no Hard Default we will look to the Plan for direction. We keep progressing down the checkpoints until we get
direction on which product
should be called for that
application on this
particular project.

The EWP Layout Integration Workbook - Establishes your Hard & Soft and Engineer-Override Defaults
1 By application, we help you establish your Hard, Soft and Engineer-Override defaults.
 
2 3D Details of each application ensure that we are all talking about the same thing.
 
3 Together we review the defaults for each application which we then deviate from to establish your Hard, Soft and Engineer-Override defaults.
 
4 To deviate from standard default simply write in your preferred default and then circle the  
H
  for Hard or the  
S
  for Soft , and if a stamped engineered plan is to take preference over the Hard default, include a check in that category.

The Maintenance of Your Defaults - As codes and dealers change, your defaults can too.
To be effective, your defaults must change with your business, and be visible to you and to our estimators.

We store your Hard, Soft and Engineer-Override defaults on a secure website. This allows you to login and review them as needed to make changes easily.

As we create your EWP Layout, we can clearly identify your defaults. An orange background shows your Soft default, a blue background shows your Hard default, a green background shows your Engineer-Override and a white background shows that your Soft default is the same as our company default.

With your defaults visible to our designers and easily modified by you, our client, we can consistently deliver back your EWP Layouts just how you want them.